What is the first thing that pops up into your mind when you think of the word ‘press release’? If you are like most people, you will instantly think of something that’s boring and not worth reading. However, though press releases were mind numbingly boring when they were first introduced, the Internet and online marketing have revolutionized things. Today, though…
Matei Gavril
Customer Service Challenges of the New Era
Companies such as Amazon and Zappos make providing great customer service quite easy. The fact that there are hundreds of tools and technologies that can help with this aspect may also appear to testify to its ease. However, the truth is that customer service is one of the most challenging aspects for businesses, a fact even customer service and customer…